TERMS OF SERVICE

Terms of Service

House rules of the atelier

中文版

1. Nature of the Service

Arcana Atelier (the “Service”) provides AI-generated tarot readings, daily messages, and character exploration features. All readings and messages are generated by artificial intelligence (AI). All content is for entertainment purposes only and does not constitute professional psychological, medical, legal, or financial advice.

2. Disclaimer

  • AI-generated readings may be inaccurate, incomplete, or inconsistent with your actual situation. Do not rely on them as the sole basis for any important decision.
  • If you are experiencing emotional distress or a psychological crisis, please seek help from professionals or relevant support organizations rather than relying on this Service.
  • We assume no responsibility for any decisions made based on the content of this Service or their consequences.

3. Account & Quota

  • Registration requires a valid email address and verification. You are responsible for safeguarding your account credentials; all activities under your account are deemed to be performed by you.
  • Free services are subject to daily usage quotas (as displayed in the Service). Quotas and service forms may be adjusted without prior notice.
  • Circumventing quota limits or interfering with normal operation through automated programs, scripts, or multiple accounts is prohibited; we reserve the right to suspend service for violators.

4. User Content

You are responsible for the content of the questions and character profiles you submit; do not submit content that is unlawful or infringes the rights of others. Readings are for personal entertainment use; please attribute the source when reposting.

5. Service Changes & Suspension

We may adjust, suspend, or terminate some or all features (including free quotas) at any time, and will announce such changes in the Service where possible.

6. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect losses, data loss, or service interruption. The Service is provided on an “as is” basis.

7. Payment, Duration Packs & Refunds

  • Paid services are provided as “duration packs”: a one-time purchase of Plus / Pro service for the corresponding number of days (30 / 90 / 365 days). No automatic charges occur upon expiry; purchase again if you wish to continue.
  • Payments are processed by Stripe, supporting Alipay, WeChat Pay, and international credit cards, denominated in Chinese Yuan (CNY). We do not handle or store your payment account information.
  • Refund policy:
    • You may request a full refund within 7 days of purchase, provided that no paid quota has been used;
    • Once any paid quota has been used, the service is deemed to have commenced and is non-refundable;
    • If a service outage caused by us lasts more than 48 consecutive hours, the pack duration will be extended by the number of interrupted days, or a refund may be negotiated with you;
    • Refund requests should be sent to our support email 2642449051@qq.com. Approved refunds are returned via the original payment method within 5–10 business days.
  • You must be at least 18 years old to purchase paid services. After purchase, quotas and seats are subject to what is displayed under “Settings → Account”.

8. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes arising from these Terms shall first be resolved through friendly negotiation between the parties.

Last updated: 2026-10-09